We understand that unforeseen circumstances can occur. If you anticipate being late, please call us as soon as possible. While we will do our best to accommodate you, please note that your service time may need to be shortened to avoid inconveniencing our next guests. Full service fees will still apply.

We recommend arriving 10-15 minutes prior to your scheduled service. This allows time to check in, complete any necessary forms, change into a comfortable robe, and begin to unwind before your treatment.

Naizoy Beauty Spa offers a range of luxurious services designed for your relaxation and rejuvenation. Our core offerings include a variety of Massage Therapies, customized Facials for all skin types, and expert Lash Extensions. We also provide Couples Massage Therapy for a shared serene experience.

Please inform your therapist of any health concerns, allergies, or medications during your consultation. Your safety and comfort are our top priorities, and this information helps us tailor your service to your needs.

Yes, you are welcome to request a specific therapist when booking your appointment, and we will do our best to accommodate your preference based on availability.

We kindly request a minimum of 24 hours' notice for any cancellations or rescheduling. Cancellations made with less than 24 hours' notice, or missed appointments (no-shows), will result in a charge of 50% of the scheduled service price. This policy allows us to manage our schedule and offer appointments to other clients.

At Naizoy, we go beyond typical spa treatments to create a true sanctuary for self-care in McAllen. We focus on a highly personalized approach, a tranquil and inviting atmosphere with a local touch, and a commitment to your overall well-being. Our dedicated therapists provide exceptional, attentive service, ensuring every visit is a deeply relaxing and restorative escape.

Yes, appointments are highly recommended to ensure you receive your desired service at your preferred time. While we occasionally accommodate walk-ins, scheduling in advance guarantees your serene experience. You can book online or by calling us.

For massages and facials, you will be provided with a robe and slippers. You can undress to your comfort level; rest assured that our therapists are highly trained in draping techniques to ensure your privacy and comfort at all times. For lash extensions, please come with clean lashes and comfortable clothing.